FAQ

Our FAQ is here to help. We’re always trying to make our support better. If you don’t see what you need give us a call!

Why we're the best

Here at Kayaking St. Augustine, our city and our environment mean a great deal to us. As a small local business we have a big heart for the community and making sure the natural beauty of our landscape receives the respect it deserves. Next to our love for the city, community, and environment, our belief in quality service and equipment makes us stand alone as the #1 Kayak/Paddleboard experience in St. John’s county. Our commitment to you is that from the moment you call, email, or book with us, you will be provided with the most excellent, caring, and reliable service you have ever seen.

Refund Policy

We require a 12 hour cancelation notice for any and all refunds or rescheduling. There is no charge to the customer if we cancel due to weather or any other reason. We do not issue refunds for not showing up on time and missing your tour.

What to Bring?

  • Wet shoes or shoes that can get wet
  • Hat
  • Sun glasses
  • Son block
  • Water and snacks
  • Water-proof camera
  • Extra change of clothes just in case
  • Happy face

What should i look at before booking?

While sunny skies are important, there are many important factors to look at. One of the biggest things that is over looked is wind speed. Speeds above 12 mph can become quite difficult for inexperienced Kayakers and even more stressful for beginner paddleboarders. The most important thing for us is making sure that your experience is memorable and enjoyable. While other companies might choose to brace these conditions in order to get your booking over with, we are happy to reschedule or refund, on us, if the windspeed is too rough.

how early should i be there before the tour?

We recommend you arrive at least 20 minutes before your tour in order to use the restroom, apply sunblock, etc…

Where does the Salt Run Dolphin Eco tour start?

The address is 442 Ocean Vista Ave, St. Augustine, FL 32080. We are always right next to the boat ramp in royal blue Columbia shirts with Kayaking St. Augustine on the pocket.

Parking - Salt Run Dolphin Eco Tour

If available park in the main parking area, facing the water any time. Do not park in the yacht club parking only or trailer parking only. If the lot is full, you can park out in the sand parking area out by the entrance Rd, on the left, across the street from the Lighthouse on weekdays only. This parking is reserved for trailers only on weekends and is strictly enforced. On weekends if the main lot is full, go back out to the road and turn right and park at or by the tennis courts. 

Meet us on the beach by the water next to the boat ramp. We all wear royal blue Columbia shirts with Kayak St Augustine on the pocket.

Where does the DownTown Bayfront history tour start?

Here is the address to the boat ramp – 101 Vilano Causeway, St Augustine 32084. We will be at the side of the ramp. We all were royal blue Columbia shirts. Just look for the kayaks.

Can i take my dog with me?

We are happy to accept your furry friend on our adventure! However, we do not provide life jackets for animals. They are your responsibility!

What animals may be seen on your tours?

visit our WILDLIFE page to see some of our wild locals!